She has been a dispatcher since 2014. 
In the Media
Plush was able to tell Smith where he was located during the call but she failed to relay that information to the additional officers who were at the scene. During the call, Plush explained to Smith the call was not a joke. 
Smith had complained on social media days before the tragedy about having to work overtime. “I’m always at work and working overtime…all it does is make us hate our job and hate the people that are off for months…Just feel like venting. That’s all. Nothing will change,” she wrote.