Lisa Ford
672 VIEWS
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Lisa Ford
Lisa Ford is a speaker with over 20 years of experience presenting to businesses, associations and government.
She speaks throughout the United States and internationally on topics of customer service, leadership, team issues and change.
Lisa is best known for her work in the areas of customer service.
She is the author of the videotape series How to Give Exceptional Customer Service, the #1 selling business tapes in the U.S. for over 3 years.
Her other videos and audiotapes include: Developing a Customer Retention Program, Building a Customer Driven Organization: The Managers Role and Personal Power.
Lisa Ford's recent book is Exceptional Customer Service Going Beyond Good Service to Exceed the Customers Expectations.