JustFly is an Online travel agency that's based in the United States and was created by a team of technological experts with many years of experience in the travel industry. Despite a reputation in scams, the website has declared that they are the top service for selling low-priced tickets. The company has also claimed that they have partnered with more than 400 airlines to provide customers with the best prices available. ^[16]

For about two years, the company has been at the forefront of constant issues with customers in regards to the company's cancellation and change policies.

Several forums and threads, such as the one on Reddit, have allowed past customers to share their experiences in how the company scammed them. ^[14]Many say the customer service team are trained to give confusing and conflicting information to customers who call with cancellation or change requests and ultimately direct customers to reach out to the airlines directly. ^[16]

Because tickets are purchased in JustFly.com are done so not through the airlines but through a 3rd party site (JustFly.com), airlines direct customers back to JustFly.com for any cancellations to changes.

Thus, JustFly.com scams customers into not being able to modify or cancel any reservations made on their site.

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