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Intercom (company)

Intercom (company)

Intercom is a US-based software company that makes a customer messaging platform. The company allows software businesses to chat with prospective and existing customers within their app, on their website, through social media, or via email. Intercom is headquartered in San Francisco, with additional offices in Dublin and Chicago.

As of February 2017, Intercom has 17,000 paying customers and 100,000 monthly active users.

[1] [2]

Private company
IndustryCustomer communications
Founded2011; 7 years ago(2011)
HeadquartersSan Francisco, California
Key people
Eoghan McCabe (CEO), Des Traynor (CSO), Ciaran Lee (CTO), David Barrett (Engineer)
Number of employees


Intercom was founded in California in 2011 by four Irish designers and engineers, Eoghan McCabe, Des Traynor, Ciaran Lee and David Barrett.

[3] The four previously ran Irish software design consultancy Contrast, which made Exceptional, a bug tracking tool.

McCabe says the idea for Intercom came out of a fruitless search to find a customer-facing chat tool that modelled the “intimacy” of the local coffee shop where the four regularly congregated.

[4] After selling off Exceptional, which is now part of Rackspace, in 2011, they used the proceeds to start Intercom. [5]

The founders initially struggled to get funding in the U.S.

Their break came in 2012 when Twitter co-founder Biz Stone invested an undisclosed sum in Intercom. [1] Shortly thereafter Intercom received seed funding from David Sacks, Huddle founder Andy McLoughlin, and others. [6] In March 2013 it announced a $6 million Series A round led by Social Capital. [7] In January 2014 it received a $23 million series B funding lead by Bessemer Venture Partners. [8] Intercom also received a $50 million series C-1 funding lead by Index Ventures. [9] [10]

In 2017 Intercom offered to pay the legal fees for those affected by US president Donald Trump’s proposal to ban Muslims who wanted to relocate to Ireland. [11]


Intercom’s platform lets businesses track and filter customer data.

This data includes conversation history, product usage behavior, past purchases, payment details, etc. Businesses can use these attributes to trigger personalized, automated marketing emails and in-app messages.


Intercom lets businesses create and send targeted in-app messages to customers while they’re logged into their app.


Intercom relies on 3rd party services that include for instant screen sharing with customers, for voice calls and for extensive NPS and customer surveys.

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A fundamentally new way to communicate with your customers It was founded in August 1, 2011 and is currently headquartered in San Francisco, California.



Citation Linken.wikipedia.orgThe original version of this page is from Wikipedia, you can edit the page right here on Everipedia.Text is available under the Creative Commons Attribution-ShareAlike License.Additional terms may apply.See everipedia.org/everipedia-termsfor further details.Images/media credited individually (click the icon for details).
Mar 5, 2018, 12:11 PM
Citation Linkbusinessinsider.com"How drinking Guinness with Biz Stone launched one of the fastest-growing startups in the Valley today"
Mar 5, 2018, 12:11 PM
Citation Linkirishtimes.com"Intercom reaches 17,000 paying customers, including Microsoft"
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Citation Linkirishtimes.com"Serial entrepreneur's expanding his tech success from base in the Valley"
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Citation Linkventurebeat.com"Intercom grabs $23M to treat Internet customers more like coffee shop patrons"
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Citation Linkirishtimes.com"Four Irishmen on a mission to build a billion-dollar company"
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Citation Linkreuters.com"Startup Intercom nabs $1M from Biz Stone and other prominent angels"
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Citation Linktechcrunch.com"Customer Communication Startup Intercom Raises $6M Round Led By The Social+Capital Partnership"
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Citation Linktechcrunch.com"Intercom Raises Another $23M For Its New, More Social Approach To CRM"
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Citation Linkpehub.com"Index leads $50 mln funding round for Intercom"
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Citation Linkblogs.wsj.com"Index Ventures Backs Intercom in $50 Million Series D"
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Citation Linkwsj.com"Startup Investors and Executives Denounce Border Curbs"
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Citation Linkforbes.com"How The 'Silly' Irish Founders At Intercom Built One Of Silicon Valley's Fastest-Growing Businesses"
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Citation Linkventurebeat.com"Intercom brings consumer-like messaging to business applications"
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Citation Linkywqaugeunhowzrcj.public.blob.vercel-storage.com
Aug 24, 2019, 11:52 PM
Citation Linkcrunchbase.comTheir profile on CrunchBase.
Oct 13, 2015, 1:37 AM
Citation Linkintercom.ioOfficial website for Intercom.
Oct 13, 2015, 1:36 AM
Citation Linktwitter.comTwitterpage for Intercom
Oct 13, 2015, 1:34 AM
Citation Linklinkedin.comThe company's LinkedInpage.
Oct 13, 2015, 1:37 AM
Citation Linkfacebook.comIntercom's Primary Facebook page.
Oct 13, 2015, 12:03 AM