Potts earned both a Bachelor and Master's degree degree from Northwestern University's Medill School of Journalism. As a master's candidate, she served as a Washington-based correspondent for WDAY-TV and radio in Fargo, North Dakota. 
Prior to moving to Washington in 2003, Potts covered the west coast from NBC's Los Angeles bureau. Her major assignments include the 2008 and 2004 Presidential Elections and inaugurations, the 2002 Salt Lake Winter Olympic Games, the 2008 and 2000 Democratic National Conventions, and the 1998 Superbowl. 
She also provided live reports from a number of hurricanes, wildfires, tornados, plane crashes, trials, school shootings and protests.