Theresa Hines was a Customer Support Supervisor at Edmentum, an education software company living in Carrolton, Texas. ^[1] Theresa was well known by friends and family as a strong, vibrant, and encouraging woman with a quick wit and big heart. ^{[undefined] [undefined] [undefined] [undefined]}

Theresa Hines and her husband Tiny were very close to their nephew.

They enjoyed spending time with going out to restaurants, Chuck E. Cheese, Theme Parks, baseball games and just playing together. Theresa was the daughter of Earnie and Marilyn Clark Hines. She has a sister named Veronica Hines and her step-mother is Betty Hines. Theresa has a son named Alex McQuirter. Theresa lived in Carrolton, Texas and was originally from Philadelphia, Pennsylvania ^[undefined]. Theresa was a fan of the Dallas Cowboys and the Texas Rangers (MLB) sports teams. ^[undefined]

Theresa Hines had worked at the educational software company Edmentun in Richardson, Texas since March, 2014. Theresa started as a Customer Support Representative, was promoted to a Customer Support Specialist, and received another promotion to become a Customer Support Supervisor in June, 2016. She previously worked in various roles in customer service, data entry, and collections at Blue Lynx Media, Xerox, IntraCorp, and AT&T Wireless. ^[undefined]

Theresa graduated with a Bachelor of Science in Psychology at Texas Women's University in Denton, Texas. She attended Saguaro High School in Scottsdale, Arizona. ^{[undefined] [undefined]}

On June 12, 2017 Theresa died of a medical emergency during a flight from an American Airlines flight on a Boeing 737 from Dallas/Fort Worth International Airport to the Minneapolis–Saint Paul International Airport. ^{[undefined] [undefined]}

Emergency responders at the Twin Cities airport removed Theresa from the back of the plane in an effort to render medical aid. She died shortly after she was found in the rear bathroom of an American Airlines Boeing 737 flying from Dallas to the Minneapolis-St. Paul International Airport, said MSP spokesman Patrick Hogan. ^[1]

A passenger, distressed by what he saw, said the woman was naked from the waist down when she was removed and that emergency workers should have covered her.

“She was not half-naked,” said passenger Dave Sampsell in an e-mail.

“Her pants were unfastened, but I saw nothing that any of the airline or EMT staff did inappropriately.”

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American Airlines officials said the woman was wearing underwear and a shirt when she was taken off the plane on a portable stretcher.

“That’s baloney,” said passenger Art Endress.

He said he was seated not far from the bathroom when an emergency medical technician (EMT) boarded with other responders, stood behind her head and “dragged her down the aisle.”

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“The EMT was out of line,” said Endress, 63, a research engineer at Southern Methodist University. “The flight attendants could have thrown a blanket on her” as she went past some of the 150 or so seated passengers, Endress added. ^[1]

Hogan said responders from Allina Health and the airport “were focused on trying to save her life and get her in the jetway, where they can continue to try to resuscitate her.”

Ross Feinstein, a spokesman for American, said flight crew members do what they can “when a passenger is in medical distress” and then “hand over the responsibility for the passenger to the local first responders [and] stand clear of the situation.

We let them do their work.”

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Endress said a passenger who was sitting near the woman told him Hines walked toward the bathroom about halfway into the flight of 2 hours and 45 minutes.

Endress said he first became aware of the situation when the flight attendants were going through landing directions and determined that someone was still in the bathroom.

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After the attendants got no response to their knocks and inquiries, the door was opened and they asked for any doctor or nurse who might be aboard.

American Airlines officials said a “team of flight attendants, a doctor, three nurses and other folks tended to our passenger before the flight landed.”Airline officials noted that Hines was in the bathroom when she fell into distress.“Our team and others did what they could do to preserve her modesty while working to save her life.”

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Hogan said the pilot called the airport and requested emergency medical help.

The firefighters along with an Allina Health ambulance stationed at the airport were waiting when the plane landed. Theresa, taken off the plane on the tarp-like stretcher that partly covered her, was brought to the jet bridge where emergency workers spent about an hour trying to revive her. “We are deeply saddened by this event and our thoughts and prayers go out to our passenger’s loved ones,” the airline said in a statement. ^[1]

The remaining passengers were kept on board while resuscitation efforts resumed, he said.

After about an hour, a tarp was put up in the jetway to shield the woman as the passengers were allowed to leave.

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