Curt Coffman Now an independent researcher, Author, speaker and consultant, Curt Coffman spent 22 years at The Gallup Organization and served as its Global Practice Leader for employee and customer engagement consulting. Coffman has consulted with many Fortune 100 and 500 companies, and his work has spanned the Western Hemisphere, Europe, Asia and the Middle East. His mission is to help organizations understand the key characteristics of a positive, productive, customer-oriented work environment. His research and consulting insights help organizations measure and manage workplace and customer conditions that show linkage to business outcomes. ^[1]