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Great Western Railway (train operating company)

Great Western Railway (train operating company)

Great Western Railway (GWR)[3] is a British train operating company owned by FirstGroup that operates the Greater Western railway franchise. It manages 197 stations and its trains call at over 270.[4] GWR operates long-distance inter-city services along the Great Western Main Line to and from the West of England and South Wales, inter-city services from London to the West Country via the Reading–Taunton line and the Night Riviera sleeper service between London and Penzance. It also provides commuter and outer-suburban services from its London terminus at Paddington to West London, the Thames Valley region including parts of Berkshire, parts of Buckinghamshire and Oxfordshire; and regional services throughout the West of England and South Wales to the South coast of England. GWR was due to begin operating the Heathrow Express service under a management contract on behalf of Heathrow Airport Holdings from August 2018;[5] however, this was later deferred to November 2018.

The company began operating in February 1996 as Great Western Trains, as part of the privatisation of British Rail. In December 1998 it became First Great Western[6] after FirstGroup bought out its partners' shares in Great Western Holdings. In April 2006, First Great Western, First Great Western Link and Wessex Trains were combined into the new Greater Western franchise and brought under the First Great Western brand. The company adopted its current name and a new livery in September 2015 to coincide with the start of an extended franchise that is due to run until April 2020.[2] The franchise carries around 105 million passengers a year.[7]

Great Western Railway
Swindon - GWR 165120 and 800014.JPG
Class 165 Turbo and Class 800 IET at Swindon
Overview
Franchise(s)
  • InterCity Great Western
    4 February 1996 – 31 March 2006
  • Greater Western
    1 April 2006 – 31 March 2020[2]
Main region(s)London, Thames Valley, South West England, South Wales
Other region(s)West Midlands, South East England
Fleet size
  • 24 Class 43 power cars
  • 4 Class 57 diesel locomotives
  • 8 Class 143 "Pacer" sets
  • 2 Class 150/0 "Sprinter" sets
  • 17 Class 150/2 "Sprinter" sets
  • 16 Class 158 "Express Sprinter"s
  • 36 Class 165/1 "Turbo" sets
  • 21 Class 166 "Express Turbo"s
  • 1 Class 319 set for crew training
  • 45 Class 387 "Electrostar" sets
  • 34 Class 800/0 5 car "IET" sets
  • 12 Class 800/3 9 car "IET" sets
  • 22 Class 802/0 "IET" sets
  • 14 Class 802/1 "IET" sets
Stations called atover 270
Stations operated197
Route km operated2129.2
National Rail abbreviationGW
Parent companyFirstGroup
Websitewww.gwr.com [127]
Technical
Gauge1,435 mm(4 ft 812 in)standard gauge
Electrification25 kV 50 Hz AC OHLE

History

An InterCity 125 as operated by the original Great Western Trains franchise in 1996-1998

An InterCity 125 as operated by the original Great Western Trains franchise in 1996-1998

First Great Western Link operated the Thames Trains franchise from April 2004 until it was absorbed into the Greater Western franchise in 2006.

First Great Western Link operated the Thames Trains franchise from April 2004 until it was absorbed into the Greater Western franchise in 2006.

As part of the privatisation of British Rail, the Great Western InterCity franchise was awarded by the Director of Passenger Rail Franchising to Great Western Holdings in December 1995 and began operations on 4 February 1996. Great Western Holdings was owned by some former British Rail managers (51%), FirstBus (24.5%) and 3i (24.5%).[8][9]

In March 1998, FirstGroup bought out its partners' stakes to give it 100% ownership.[10][11][12] In December 1998, the franchise was rebranded as First Great Western.[13]

On 1 April 2004, First Great Western Link began operating the Thames Trains franchise. It operated local train services from Paddington to Slough, Henley-on-Thames, Reading, Didcot, Oxford, Newbury, Bedwyn, Worcester, Hereford, Banbury and Stratford upon Avon. It also operated services from Reading to Gatwick Airport (via Guildford and Dorking), and from Reading to Basingstoke.[14]

On 1 April 2006, the Great Western, Great Western Link and Wessex Trains franchises were combined into a new Greater Western franchise. FirstGroup, National Express and Stagecoach were shortlisted to bid for it. On 13 December 2005, it was announced that FirstGroup had won the franchise.[15] Originally, First planned to subdivide its services into three categories based on routes.[16] Following feedback from staff and stakeholders, the decision was taken to re-brand and re-livery all services as 'First Great Western'.[17]

In May 2011, FirstGroup announced that it had decided not to take up the option to extend its franchise beyond the end of March 2013. FirstGroup stated that, in the light of the £1bn plan to electrify the Great Western route from London via Bristol to Cardiff, it wanted to try to negotiate a longer-term deal. CEO Tim O'Toole said: "We believe we are best placed to manage these projects and capture the benefits through a longer-term franchise."[18]

By not taking up the option to extend its original franchise contract for a further three years, FirstGroup avoided having to pay £826.6m to the government; it received extra subsidies totalling £133m from the government in 2010.[19]

In March 2012 Arriva, FirstGroup, National Express and Stagecoach were shortlisted to bid for the new franchise. The winner was expected to be announced in December 2012, with the new franchisee taking over in April 2013.[20] But it was announced in July 2012 that the franchise would be extended, due to the late issue of the Invitation to Tender (ITT).[21] The ITT ran from the end of July until October 2012. The winner would have been announced in March 2013, and taken on the franchise from 21 July 2013 until the end of July 2028.[22] The new franchise would include the introduction of new Intercity Express Trains, capacity enhancements and smart ticketing.[23] The award of the franchise was again delayed in October 2012, while the Department for Transport reviewed the way rail franchises were awarded.

In January 2013, the government announced that the current competition for the franchise had been terminated, and that FirstGroup's contract had been extended until October 2013.[24] A two-year franchise extension until September 2015 was agreed in October 2013,[25][26] and subsequently extended until March 2019.[27][28][29] A further extension to April 2019 was granted in March 2015.[30]

The refurbishment of first-class carriages in 2014 included interiors that featured a new GWR logo[31] and no First branding. The whole company was rebranded as Great Western Railway (GWR) on 20 September 2015 and introduced a green livery in recognition of the former Great Western Railway.[32][33] The new livery was introduced when HST interiors were refurbished, and on sleeper carriages and Class 57/6 locomotives.[34]

Routes

Great Western Railway is the primary train operator in Devon, Cornwall, Somerset, Bristol, Berkshire, Wiltshire, Gloucestershire and Oxfordshire.

Main line services

South Wales
RoutetphCalling at
London Paddington to Cardiff Central and Swansea2Reading, Didcot Parkway (1tph, Cardiff trains), Swindon, Bristol Parkway, Newport and Cardiff Central. 1tph extends to Swansea calling at Bridgend, Port Talbot Parkway, Neath and Swansea.
West of England and Bristol
RoutetphCalling at
London Paddington to Bristol Temple Meads2Reading, Didcot Parkway (1tph off-peak), Swindon, Chippenham, Bath Spa and Bristol Temple Meads.
Some services are extended to Weston-super-Mare and Taunton during peak periods, limited services are extended to Exeter St Davids, Paignton, Plymouth and Penzance.
West Country
RoutetphCalling at
London Paddington to Plymouth and Penzance1Reading, Newbury, Pewsey, Westbury, Castle Cary, Taunton, Tiverton Parkway, Exeter St Davids, Newton Abbot, Totnes, Plymouth, Liskeard, Bodmin Parkway, Lostwithiel, Par, St Austell, Truro, Redruth, Camborne, Hayle, St Erth and Penzance.
Services include the Cornish Riviera and Royal Duchy expresses, which run non-stop between Reading and Exeter.
Oxford and The Cotswolds
RoutetphCalling at
London Paddington to Oxford2Slough, Reading, Didcot Parkway (8tpdMonday–Friday, 10tpd Saturday and 16tpd Sunday) and Oxford
(For extension services see Peak Only and Limited services below)
Cheltenham Direct
RoutetphCalling at
London Paddington to Cheltenham Spa1tp2hReading, Didcot Parkway, Swindon, Kemble, Stroud, Stonehouse, Gloucester and Cheltenham Spa
Alternates with a turbo every other hour to give an hourly service between Swindon and Cheltenham Spa
Peak Only and Limited Services
RoutetpdCalling at
London Paddington to Hereford via Oxford and Worcester
  • 5 to Hereford
  • 10 to Great Malvern
  • 17 to Worcester
Slough, Reading, Didcot Parkway (3tpd Monday–Friday, 2tpd Saturday, All Services Sunday) Oxford, Hanborough, Charlbury, Kingham, Moreton-in-Marsh, Evesham, Worcester Shrub Hill, Worcester Foregate Street, Malvern Link, Great Malvern, Colwall, Ledbury and Hereford. Combe, Finstock and Ascott-under-Wychwood stations are served twice a day (once in each direction Monday-Friday). Additional direct services to Worcester Shrub Hill are available via Cheltenham Spa.[35]
London Paddington to Carmarthen
  • 1 (Mon-Sat)
  • 3 (Sun)
Reading, Didcot Parkway, Swindon, Bristol Parkway, Newport, Cardiff Central, Bridgend, Port Talbot Parkway, Neath, Swansea, Llanelli, Pembrey & Burry Port and Carmarthen. Mon-Sat London bound train also calls at Ferryside and Kidwelly.
Swansea to Carmarthen (Saturdays only)1Llanelli, Pembrey & Burry Port, Carmarthen.
Swansea to Pembroke Dock (Summer Saturdays only)1 (w/b only)Llanelli, Pembrey & Burry Port, Carmarthen, Whitland, Narberth, Kilgetty, Saundersfoot, Tenby, Penally, Manorbier, Lamphey, Pembroke and Pembroke Dock.
London Paddington to Pembroke Dock (Summer Saturdays only)
  • 1 from London
  • 2 to London
Reading, Swindon, Bristol Parkway, Newport, Cardiff Central, Bridgend, Port Talbot Parkway, Neath, Swansea, Llanelli, Pembrey & Burry Port, Carmarthen, Whitland, Saundersfoot, Tenby, Manorbier, Pembroke and Pembroke Dock. One train to London also calls at Lamphey, Penally, Kilgetty and Narberth,
London Paddington to Newquay (Summer only)1Reading, Pewsey (Sunday), Westbury, (Saturday), Castle Cary (Monday-Friday and Sunday), Taunton, Tiverton Parkway (Monday-Friday), Exeter St Davids, Newton Abbot (Monday-Friday and Sunday), Totnes (Monday-Friday and Sunday), Plymouth, Saltash (Monday-Friday), St Germans (Monday-Friday), Liskeard (Monday-Friday and Sunday), Bodmin Parkway (Monday-Friday and Sunday), Lostwithiel, Par and Newquay.
Plymouth to Newquay (Summer Saturdays only)1 (w/b only)Saltash, St Germans, Liskeard, Bodmin Parkway, Par and Newquay.
London Paddington to Paignton6Either via Bristol TM or Berks & Hants line. Then: Taunton, Tiverton Parkway, Exeter St Davids, Dawlish, Teignmouth, Newton Abbot, Torre, Torquay, Paignton. One service each way calls at Starcross and Exeter St Thomas, and then skips Tiverton Parkway. Other services in the summer also call at Dawlish Warren.

Commuter and local routes

Great Western Railway operates commuter services between London and destinations such as Slough, Greenford, Reading, Didcot, Oxford, Newbury, Bedwyn, Hereford, Worcester and Banbury. There are also services between Reading and Basingstoke; between Reading and Gatwick Airport via Guildford and Dorking Deepdene on the North Downs Line; and between Bristol and Cardiff via Newport.

Trains also run on various north-south routes from Cardiff, Gloucester and Worcester to Taunton, Weymouth, Salisbury, Southampton, Portsmouth and Brighton. Many of these run via Bristol. The company also runs trains on local routes including branch lines in Devon and Cornwall, such as the Looe, Newquay, Falmouth and St Ives branch lines in Cornwall; the Exmouth, Paignton and Barnstaple branch lines in Devon; and the Gunnislake branch line in Devon and Cornwall.

Thames Valley Locals
LineRoutetphCalling atStock
Great Western Main LineLondon Paddington to Didcot Parkway2Ealing Broadway, Southall (London-bound only), Hayes and Harlington, West Drayton, Iver, Langley, Slough, Maidenhead, Twyford, Reading, Tilehurst, Pangbourne, Goring and Streatley, Cholsey387
London Paddington to Reading2Ealing Broadway, Southall (Reading-bound only), Hayes and Harlington, West Drayton, Slough, Burnham, Taplow, Maidenhead, Twyford
Greenford branchWest Ealing to Greenford2Drayton Green, Castle Bar Park, South Greenford165
Windsor branchSlough to Windsor & Eton Central3shuttle165
Marlow branchMaidenhead to Marlow1Furze Platt, Cookham, Bourne End165
Regatta LineTwyford to Henley-on-Thames2Wargrave, Shiplake165
Berks & HantsLondon Paddington to Bedwyn1Reading, Theale, Thatcham, Newbury, Kintbury, Hungerford
11 trains per day, giving hourly service for most of the day
800
Reading to Newbury1Reading West, Theale, Aldermaston, Midgham, Thatcham, Newbury Racecourse387
Reading–Basingstoke lineReading to Basingstoke2Reading West, Mortimer, Bramley166
North Downs LineReading to Gatwick Airport1Wokingham, Blackwater, North Camp, Guildford, Dorking West, Dorking Deepdene, Reigate, Redhill165
Reading to Redhill1Wokingham, Crowthorne, Sandhurst, Blackwater, Farnborough North, North Camp, Ash, Guildford, Shalford, Chilworth (1tp2h), Gomshall (1tp2h), Dorking Deepdene, Betchworth (1tp2h), Reigate
Oxford Canal LineDidcot Parkway to Oxford2Appleford (infrequent), Culham (infrequent), Radley (roughly hourly)
Roughly1tp2hextended to Banbury, calling at Heyford, Tackley, Kings Sutton
165
Bristol & West Locals
LineRoutetphCalling atStock
Severn Beach LineBristol Temple Meads to Avonmouth (and Severn Beach)3tp2hLawrence Hill, Stapleton Road, Montpelier, Redland, Clifton Down, Sea Mills, Shirehampton
One train per 2 hours extend to Severn Beach, calling at St Andrews Road
All trains Bristol bound terminate at Bristol Temple Meads barring two services on a Sunday that terminate at Taunton. One train on Sunday forms Exeter St Davids – Avonmouth, another forms Taunton – Avonmouth and another runs Weston-super-Mare – Severn Beach.
165, 166
Heart of Wessex LineGreat Malvern to Westbury1tp2h(roughly)Malvern Link, Worcester Foregate Street, Worcester Shrub Hill, Ashchurch for Tewkesbury, Cheltenham Spa, Gloucester, Cam and Dursley, Yate, Bristol Parkway, Filton Abbey Wood, Stapleton Road, Lawrence Hill, Bristol Temple Meads, Keynsham, Oldfield Park, Bath Spa, Freshford, Avoncliff, Bradford-on-Avon, Trowbridge
Hourly service exists between Gloucester and Westbury, with Great Malvern and Weymouth extensions approximately every two hours, with some trains doing both and some doing neither. Additional southward extensions from Westbury are 1 train per day to Frome and 1 train per day to Brighton.
158, 165, 166
Gloucester to Weymouth1tp2h(roughly)Cam and Dursley, Yate, Bristol Parkway, Filton Abbey Wood, Stapleton Road, Lawrence Hill, Bristol Temple Meads, Keynsham, Oldfield Park, Bath Spa, Freshford, Avoncliff, Bradford-on-Avon, Trowbridge, Westbury, Frome, Bruton, Castle Cary, Yeovil Pen Mill, Thornford, Yetminster, Chetnole, Maiden Newton, Dorchester West, Upwey
Hourly service exists between Gloucester and Westbury, with Great Malvern and Weymouth extensions approximately every two hours, with some trains doing both and some trains doing neither.
TransWilts LineSwindon to Westbury1tp2h(roughly)Chippenham, Melksham, Trowbridge
One train per day extended to and from Frome; trains also use the Golden Valley Line between Gloucester and Swindon on extensions: one morning service from Gloucester to Southampton as well as a service to Cheltenham Spa from Westbury and one evening service from Cheltenham Spa to Southampton and another Westbury to Cheltenham Spa.
158, 165, 166
South Wales – SomersetCardiff Central to Taunton1Newport, Severn Tunnel Junction, Patchway, Bristol Temple Meads, Nailsea & Backwell, Yatton, Worle, Weston-super-Mare, Highbridge & Burnham, Bridgwater
One train per day extends to Exeter St Davids, one to Paignton and one to Penzance. On Sundays, most trains start at Bristol Temple Meads and terminate at Taunton. At peak times, train stops at Bedminster and Parson Street additionally
43, 158
Bristol Parkway to Weston-super-Mare1Filton Abbey Wood, Stapleton Road, Lawrence Hill, Bristol Temple Meads, Bedminster, Parson Street, Nailsea & Backwell, Yatton, Worle, Weston Milton
Some services originate or terminate in Taunton, one per day originates in Exeter St Davids. Some services originate in Bristol Temple Meads when heading southward. On Sundays, this service doesn't exist. Instead there is a single Cheltenham Spa – Taunton service and a single Worcester Shrub Hill – Taunton service and a return Taunton – Bristol Parkway train.
165, 166
Wessex Main LineCardiff Central to Portsmouth Harbour1Newport, Severn Tunnel Junction, Patchway, Bristol Temple Meads, Bath Spa, Trowbridge, Bradford-upon-Avon, Westbury, Warminster, Salisbury, Romsey, Southampton Central, Fareham, Cosham, Fratton, Portsmouth & Southsea
Limited service at Patchway, Keynsham, Oldfield Park and Dilton Marsh. On Sundays Keynsham and Oldfield Park are regular stops for most trains.
150, 158, 165, 166
Golden Valley LineSwindon to Cheltenham Spa1tp2hKemble, Stroud, Stonehouse, Gloucester
This service alternates with a London – Cheltenham express service to give hourly service between Swindon and Cheltenham.
150, 158, 165, 166
Devon Locals
LineRoutetphCalling atStock
Avocet LineExmouth to Exeter St Davids2Lympstone Village, Lympstone Commando, Exton, Topsham, Newcourt, Digby and Sowton, Polsloe Bridge, St James Park, Exeter Central
1tph reverses at Exeter St Davids and continues to Paignton. 1tph continues to Barnstaple
143, 150
Riviera LineExeter St Davids to Paignton2Exeter St Thomas, Starcross, Dawlish Warren, Dawlish, Teignmouth, Newton Abbot, Torre, Torquay
1tph reverses at Exeter St Davids and continues to Exmouth
143, 150
Tarka LineExeter St Davids to Barnstaple1Newton St Cyres, Crediton, Yeoford, Copplestone, Morchard Road, Lapford, Eggesford, King's Nympton, Portsmouth Arms, Umberleigh, Chapelton
1tph continues to Exmouth
143, 150
Cornish Locals
LineRoutetphCalling atStock
Atlantic Coast LinePar to Newquay1tp2hLuxulyan, Bugle, Roche, St Columb Road, Quintrell Downs
During summer, local services are cut on certain days which are replaced by expresses to and from London which run non-stop between Par and Newquay.
150
Looe Valley LineLiskeard to Looe1Coombe Junction Halt, St Keyne Wishing Well Halt, Causeland, Sandplace150
Maritime LineTruro to Falmouth Docks2Perranwell, Penryn, Penmere, Falmouth Town150
St Ives Bay LineSt Erth to St Ives2Lelant Saltings, Lelant, Carbis Bay150
Tamar Valley LinePlymouth to Gunnislake1tp2hDevonport, Dockyard, Keyham, St Budeaux Victoria Road, Bere Ferrers, Bere Alston, Calstock150
Cornish Main LinePlymouth to Penzance1Devonport, Dockyard, Keyham, St Budeaux Ferry Road, Saltash, St Germans, Menheniot, Liskeard, Bodmin Parkway, Lostwithiel, Par, St Austell, Truro, Redruth, Camborne, Hayle, St Erth43, 150, 158

Named trains

Great Western Railway's named passenger trains include:[36]

NameOriginDestinationOther details
The ArmadaPlymouthLondon PaddingtonPenzance on Westbound Friday service
The Atlantic Coast ExpressLondon PaddingtonNewquaySummer service
The BristolianLondon PaddingtonBristol Temple MeadsWeston-super-Mare Eastbound only
The Capitals UnitedSwanseaLondon PaddingtonSwansea to Paddington early morning service does not call at Reading, Pullman restaurant service available 05.28 ex-Swansea (Mon-Fri Only)
The Cathedrals ExpressHerefordLondon PaddingtonNone
The Cheltenham Spa ExpressLondon PaddingtonCheltenham SpaEastbound service, Cheltenham Spa to Paddington 12:05 service.
The CornishmanPenzanceLondon PaddingtonWestbound service additionally calls at Pewsey, Westbury & Castle Cary
The Cornish RivieraLondon PaddingtonPenzanceEastbound service does not call at Newton Abbot
The Devon ExpressLondon PaddingtonPaignton07:30 Westbound only service. No return journey. Weekdays only
The Golden HindPenzanceLondon PaddingtonWestbound service additionally calls at Newbury and Totnes. Pullman Restaurant available (Mon-Fri) 06:53 Plymouth to Paddington serving Breakfast, 18:03 Paddington to Penzance serving Dinner.
The MayflowerLondon PaddingtonPlymouthNon stop Taunton to Reading East & West bound following May 2019 timetable change.
The Merchant VenturerLondon PaddingtonBristol Temple Meads or Weston-super-MareEastbound only
The Night RivieraLondon PaddingtonPenzanceSee Night Riviera
The Pembroke Coast Express[37]London PaddingtonPembroke DockSummer Saturday only
The Red Dragon[37]London PaddingtonCarmarthenNone
The Royal DuchyLondon PaddingtonPenzanceEastbound service calls additionally at Tiverton Parkway & Taunton. Pullman Restaurant available on the 12:05 Paddington to Penzance (Mon-Fri only)
The Saint David[37]London PaddingtonSwanseaPullman restaurant service available 10:45 ex-London Paddington (Mon-Fri Only)
The Torbay ExpressLondon PaddingtonPaigntonWestbound service via Bristol TM, Eastbound service via Castle Cary
Y Cymro — The Welshman[37]SwanseaLondon Paddington07:28 Eastbound only

Onboard services

Pullman Dining

Great Western Railway is the only major UK rail operator with restaurant cars. These operate on certain West Country and Wales trains to or from London Paddington and are available to first-class and standard-class passengers, though only first-class passengers may make advance reservations and have priority over seats in the restaurant.[38] Meals in the restaurant car are not included in the price of rail tickets.

First Class

GWR has First Class on all its long-distance high-speed services. First Class on the IETs includes fabric reclining seating with tables at every seat, as well as an at-seat service provided by a customer host on most journeys.[39] Unlike the previous HSTs, the IETs do not have leather first-class seating due to fire regulations. Like the HSTs, there are plug sockets and USB charging points at every seat. There is upgraded WiFi throughout the first-class carriages.[39]

Standard Class

Standard class interior on-board an Intercity Express Train (IET)

Standard class interior on-board an Intercity Express Train (IET)

Standard Class is provided on all services.

  • On the 5 coach IETs, first class coach E is the disabled accessible coach with no disabled accessible space in standard class. Like the HSTs, coach A is the quiet coach. Coach B includes bicycle spaces.

  • On the 9 coach IETs, coach A is the disabled accessible coach as well as the quiet coach. Coaches B and J include bicycle spaces.

  • On the 10 coach IETs, first class coaches E and L are the disabled accessible coaches with no disabled accessible space in standard class. Coach A and G are the quiet coaches. Coach B and H include bicycle spaces.

Trolley service

An at-seat trolley service is scheduled to operate on most IET services, with a trolley in each portion of a 10 coach train. This is different from the previous HSTs, which had buffet counters branded as 'Express Cafes'.

Performance

Punctuality

GWR has some of the most overcrowded services on the network. Here, passengers at Bristol Temple Meads board a service for Cardiff Central.

GWR has some of the most overcrowded services on the network. Here, passengers at Bristol Temple Meads board a service for Cardiff Central.

In 2004–2005, 79.6% of trains arrived on time (defined as within 10 minutes of their scheduled arrival time).[40] On 22 December 2006, the First Great Western InterCity service was declared the worst in Britain for delays, according to figures from the Office of Rail Regulation, with more than one in four trains running late.[41] First was also the only train company to achieve a year-on-year fall in performance results.

First Great Western admitted to misreporting the number of cancellations in the period from August to December 2007, revised figures showing the company to have breached the cancellation threshold in the franchise contract. Specifically the company was alleged to have deliberately cancelled trains on the day prior to service without the prior approval of the Department for Transport, and without recording these cancellations on their performance figures. The company was also accused of falsifying records in order to claim dispensation for large numbers of cancellations.[42] First Great Western was named in a Passenger Focus survey as the worst train operating company for 2007.[43]

On 6 September 2007 FirstGroup announced changes to its management structure, apparently designed to strengthen the First Great Western commuter services. Anthony Smith, head of the rail users council Passenger Focus commented, "A fresh management approach is welcome. Clearly, looking at the passenger satisfaction scores for First Great Western, the train company and Network Rail have a lot to do. However, passengers will believe it when they see improvements."[44]

Some delays are attributable to Network Rail rather than the operator, as the Office of Rail Regulation (ORR) found in September 2007,[45] when it remarked that the First Great Western service continued "to suffer from very high levels of delays attributed to Network Rail" and described Network Rail's performance as "exceptionally disappointing".

By 2009, passenger satisfaction with First Great Western was described by Passenger Focus as having "significantly improved".[46]

The company is no longer the worst-performing UK rail operator, a title which it held for a long period. However, the Which? survey of rail passengers published in February 2013 showed the company scoring lowest of the larger operators with less than 40% satisfaction (Virgin, which topped the poll, managed 67%).[47]

The latest punctuality statistics to be released by Network Rail for period 7 of 2013/2014 were 89.3% PPM (Public Performance Measure) and a MAA (Moving Annual Average) of 88.8% for the 12 months up to 12 October 2013.[48]

Remedial Plan

Fake tickets distributed by protestors on 22 January 2007

Fake tickets distributed by protestors on 22 January 2007

In February 2008 the Secretary of State for Transport stated that FGW had "fallen persistently short of customers' expectations and been unacceptable to both passengers and government". She issued First Great Western with a Breach Notice for misreporting cancellations and a Remedial Plan Notice as a result of exceptionally high levels of cancellations and low passenger satisfaction. As part of the Remedial Plan Notice, First Great Western was required to achieve improvement milestones, to lease five more Class 150 units to allow three-car trains to be used on Portsmouth-Cardiff services, to undertake a much more extensive refurbishment of the Thames Turbo fleet, to offer 50% higher compensation for the duration of the franchise, to offer 500,000 more cheap tickets on off-peak services, and to improve station customer information systems. Failure to do this would result in FGW losing its franchise. FirstGroup's railway operating profit, meanwhile, was reported to have risen 10% in the six months to September 2007.[49][50]

By June 2009, FGW had transformed its performance to become one of the UK rail network's more punctual operators, recording 94.6% of trains arriving on time.[51] In February 2010 FGW was named Train Operator of the Year at the national Rail Business awards. Presenting the award, judges said, "First Great Western provides an extensive network of commuter, regional, local and intercity trains. The systems they have put into place over the last two years have made a significant improvement to the service they now provide."[52]

However, in February 2015 First Great Western came 17th (out of 21) in Which? magazine's Best and worst UK train companies survey. Customers gave First Great Western a score of 47% (compared to the worst performing operator, Thameslink and Great Northern, with a score of 43%, and the best performing operator, Grand Central, with a score of 76%). First Great Western also scored 3 out of 5 stars across five of six specific categories, apart from Value for money in which First Great Western scored 2 out of 5 stars.[53]

Overcrowding

Passenger numbers on Great Western Railway from 2010/2011 Q4 - 2016/17 Q3 (rolling 12-month figure)

Passenger numbers on Great Western Railway from 2010/2011 Q4 - 2016/17 Q3 (rolling 12-month figure)[54][55]

First Great Western has been criticised for overcrowded trains, and in January 2007 commuters on the Bath-Bristol service staged a protest against overcrowding. Participants were issued with imitation tickets printed with "Ticket type: standing only", "Class: cattle truck", "Route: hell and back", "Price: up 12%". The company threatened protestors with criminal prosecution and fines of £5,000, but staff failed to enforce ticket requirements.[56] Alison Forster, First Great Western's Managing Director at that time, apologised to customers.[57]

In January 2008 another fare strike was held as a passenger group said that not enough improvements had been made, despite First Great Western announcing that 2008 season tickets and car-parking charges would be frozen until the end of the year.[58][59]

In August 2010 First Great Western was shown to have operated all the top ten most overcrowded trains in England and Wales, mostly between Reading and London Paddington.[60] By December 2011, this had reduced to two.[61]

In 2011 First Great Western was revealed to be the train company with the highest levels of overcrowding: an average of 16.6% of passengers were shown to standing during the morning and evening peak times.[62] In 2012 it held the record for the most overcrowded train, carrying nearly twice its capacity, the 07:44 Henley-on-Thames to London Paddington.[61] Paddington, the London terminus for many FGW services, was identified as the most overcrowded station.[60] The company was also listed as the operator with the most passengers in excess of capacity in the south east region in 2012.[63]

Disabled passengers

In July 2018, a disabled woman was threatened by Great Western Railway staff with police action and removal from the train she was travelling in, for using a disabled space for her mobility scooter.[64] Canadian-born comedian Tanyalee Davis, who has a form of dwarfism, said she was humiliated when a Great Western Railway guard made an announcement that she was "causing problems" which had delayed the train. The incident occurred after a woman travelling with a young child demanded that Davis make way for her pram.[65] GWR said the incident should not have happened and “No one travelling with us should be left feeling like this".[66]

Strike action

The pre-imminent arrival of the new Class 800 saw a series of strikes by the RMT union over who has the right to control the doors, First Great Western as it was known at the time, wanted to replace guards with driver-only operation (DOO), however following several discussions it was agreed to keep guards on all IET services.[67] Another strike took place In early December 2016, amidst a background of ongoing rail strikes on a national level, the RMT ballotted Servest UK workers who were employed on an outsourcing contract to GWR as cleaners; the ballot passed in favour of strike action by 98%. A disruptive transfer period in the outsourcing contract, from Mitie to Servest UK, had resulted in what the RMT referred to as the creation of a "two-tier workforce" amongst cleaners at GWR, with an inequality in pay and working conditions between cleaners employed directly by GWR and those outsourced to Servest UK.[68] Two 24-hour strikes were held between 0600–0600 on 16–17 December and 23–24 December,[69] followed by a 48-hour strike between 0600 on 19 January and 0600 on 21 January 2017.[70] Further industrial action was suspended by the RMT following the January strike as a result of an improvement in ongoing negotiations between the RMT, GWR and Servest UK.[71] The dispute was formally resolved in July 2017 as RMT members voted in favour of accepting a new pay deal.[72]

Rolling stock

Great Western Railway inherited a fleet of InterCity 125 sets (Class 43 power cars and Mark 3 Coaches) and Class 57 locomotives and Mark 3 sleeper coaches from BR. In 2006, it inherited a fleet of Class 165 and Class 166 units from First Great Western Link, and a fleet of Class 143, Class 150, Class 153 and Class 158 units from Wessex Trains.

High-speed services

Class 800 Intercity Express Train

A pair of five-car Class 800s approaching Bath from Bristol

A pair of five-car Class 800s approaching Bath from Bristol

Most Great Western Railway intercity services are operated by a fleet of fifty-seven Class 800 trains.

GWR operates most of its long-distance services between London and destinations such as Swindon, Chippenham, Bath Spa, Bristol Temple Meads, Cardiff Central, Swansea, Carmarthen, Cheltenham Spa, Oxford, Worcester Shrub Hill and Hereford, using these trains, which gradually replaced the older InterCity 125 sets between Autumn 2017 and Spring 2019. Class 800s may also be used for services to Paignton and Plymouth, although the majority of services to far southwestern destinations are operated using Class 802 trains which have higher engine power to cope with the steeper gradients in the south west of the country.

Class 802 Intercity Express Train

GWR operates most long-distance services between London and destinations in the west of the network (such as Paignton, Newquay, Plymouth and Penzance) using its fleet of thirty-six Class 802 trains, the first of which was introduced on 20 August 2018.[73]

These trains are almost identical to Great Western Railway’s fleet of Class 800 trains, the only key difference being that the Class 802 trains have a higher engine operating power – 700 kW (940 hp) per engine as opposed to 560 kW (750 hp) – and are fitted with larger fuel tanks to cope with the gradients and extended running in diesel mode on the long unelectrified stretches in Devon and Cornwall.[74]

Class 57/6

Class 57 locomotive at St Philip's Marsh depot

Class 57 locomotive at St Philip's Marsh depot

Four Class 57/6 locomotives haul Night Riviera Sleeper services, and failed HST sets.[75] When these are unavailable, GWR hires Direct Rail Services Class 57/3 locomotives to operate the Night Riviera.[76]

Thames Valley and Bristol

Class 165/1 Thames Turbo

The Class 165 "Thames Turbo" is a two- or three-coach DMU used on shorter-distance services in the Thames Valley area, with the majority based at Reading Traction Maintenance Depot. They are mainly used on branches such as the Greenford branch line, Slough–Windsor & Eton line, Marlow branch line and Regatta Line. They are also used on services between Reading and Basingstoke, Didcot Parkway and Oxford or Banbury and sometimes services between London and Oxford. Some (eventually all) are based at St Philip's Marsh depot in Bristol, where they work on the most of the lines in the area including the Severn Beach line, Heart of Wessex Line, Golden Valley line and Bristol to Exeter line. From summer 2018, they are due to run on Cardiff Central to Portsmouth Harbour services too.

In response to its Remedial Plan Notice, First Great Western undertook a more thorough refurbishment of the Thames Turbo fleet than originally planned:[77] the trains were to be fitted with improved lighting, carpets, toilets, and a revised seating layout.[78] This refurbishment started in September 2016.

Class 166 Thames Express Turbo

The Class 166 "Thames Express Turbo" is a three-coach DMU, similar to the Class 165 units but with an internal layout more suitable for longer-distance services. They are now mostly based at St Philip's Marsh depot in Bristol, where they currently work on the most of the lines in the area including the Wessex Main Line, Severn Beach line, Heart of Wessex Line, Golden Valley line and Bristol to Taunton line.

Class 387/1 Electrostar

The Class 387 "Electrostar" is a four-coach EMU built by Bombardier, with a 2+2 seating layout, tables, plug-sockets and free WiFi. It can be operated in four, eight and twelve-coach formations. The class began to enter service in September 2016 on weekday peak services between London Paddington and Hayes & Harlington, using the overhead electrical equipment used by Heathrow Express. Services using the class were extended to Maidenhead in May 2017[79] and later to Didcot Parkway,[80] and from Reading to Newbury.

Bombardier Transportation will modify twelve of these trains by December 2019 at Ilford Depot, providing new first class seating, wi-fi, luggage racks and on-board entertainment to operate Heathrow Express services, replacing the existing Class 332.[5] Two have already been rebranded as "Heathrow Express" and are at GWR's Reading depot however they have been stripped to their bare bones inside with GWR moquette taken out of the seats along with the tables.

West of England

Class 43 High Speed Train

A HST (Class 43) at Stapleton Road on the way to Cardiff Central

A HST (Class 43) at Stapleton Road on the way to Cardiff Central

Great Western Railway has retained 24 powercars and 48 carriages from its High Speed Train fleet to form 11 'Castle Class' 2+4 sets for use on local services between Cardiff and Penzance. These are progressively being fitted with automatic doors and controlled emission toilets, to allow their operation beyond 2020, at Doncaster Works.[74] As of May 2019, while all full-length HSTs have been withdrawn from Intercity services, short HST sets are progressively being introduced on local services in the South West. This includes using unrefurbished slam-door sets due to a delay in the sliding-door sets.

Until 2017, GWR operated the vast majority of its long-distance services with a fleet of 58 InterCity 125 High Speed Train sets,[81] each consisting of eight Mark 3 coaches sandwiched between two Class 43 locomotives. GWR operated the largest InterCity 125 fleet, owning five sets outright; the rest were leased from Angel Trains and Porterbrook. From 2009 to 2012 (when Class 180s were reintroduced on the Cotswold line)[82] all the company's intercity services were worked by HSTs except the Night Riviera sleeper service between London Paddington and Penzance. From late 2017, following the completion of electrification from Hayes & Harlington to the west of England,[83] intercity services gradually became operated by Class 800 IETs, although a few peak services remained operated by HSTs until early 2019. GWR continued to use HSTs on services to Exeter, Plymouth and Penzance until May 2019, when they were all withdrawn in favour of Class 802 units.[84]

The youngest Class 43 locomotive dated from 1982. After a successful trial by Angel Trains and FGW in 2004, two power cars received new MTU engines while two received new Paxman VP185s, fitted by Brush Traction of Loughborough. The MTU engine proved the better option, both for reliability and for emissions, resulting in FGW, Brush and Angel Trains starting the HST Modernisation programme. The last power cars to be re-engineered were released in April 2008, while several other companies' HSTs have now all undergone a similar programme.[85]

GWR's High Speed Train fleet were refurbished by Bombardier in Derby and Ilford between 2006 and 2008,[86] with leather seats introduced in First Class, redesigned toilets, a redesigned buffet, and at-seat power points. The company opted for mainly airline seats, giving more seats per train.

Following the Southall and Ladbroke Grove rail crashes, GWR requires its HSTs to have Automatic Train Protection and Automatic Warning System safety systems in operation. If either is faulty, the train is not used.

Class 143 Pacer

143621 and 143620 near Dawlish after repainting in 2017.

143621 and 143620 near Dawlish after repainting in 2017.

First Great Western inherited the small fleet of seven two-coach Class 143 Pacer railbuses from Wessex Trains following the franchise merger in April 2006.[87][88] They are currently used on suburban services in and around Exeter. The Class 143 fleet was fully refurbished during 2008 and 2009, and painted in the same livery as the rest of the West of England fleet.[89] Since they are unable to meet an accessibility requirement, they will be withdrawn at the end of 2019 unless they receive an extensive refurbishment proposed by Porterbrook (who own the class 143s and class 144s).[90] The type is due to be replaced by Class 158 units, cascaded from the Bristol area.[91]

Some units have been repainted in the green GWR livery, without any interior refurbishment. The first unit repainted was 143603 in July 2017.

Class 150/0 Sprinter

In late 2011 the two original three-car prototype Class 150 Sprinter units (150001 and 150002) were transferred from London Midland to work services on the Reading to Basingstoke Line, allowing the release of Class 165 and 166 units to reinforce other Thames Valley services.[92] They were transferred to West of England services in 2017.[93] Both will move to Northern in April 2020.[94]

Class 150/2 Sprinter

Refurbished and GWR-liveried Class 150/2 150247 at Bristol St Philip's Marsh depot.

Refurbished and GWR-liveried Class 150/2 150247 at Bristol St Philip's Marsh depot.

The fleet of 17 two-coach Class 150 Sprinter units was inherited from Wessex Trains as part of the Greater Western franchise shuffle. The fleet had been refurbished by Wessex Trains in 2003, with 2+2 seating arranged in a mixture of 'airline' (face to back) and table seating. The fleet is widespread throughout the former Wessex area, and carried a maroon livery with advertising vinyls for South West Tourism. Each unit was sponsored by a district, town or attraction and carried a unique livery. Most received names of attractions, places and branch lines. Two units were repainted into the new First 'Local' livery, but all units are now due to receive the new green GWR livery. As part of a national fleet shuffle, eight units went to Arriva Trains Wales on 10 December 2006, and were replaced with 8 Class 158 units.

First Great Western received five extra Class 150/2 units in May 2007 as part of its Remedial Plan Notice, to enable three-car Class 158 trains to operate on the Portsmouth-Cardiff services.[77] Five Class 150 sets were hired from Arriva Trains Wales from March 2008 until they were returned in November 2010.

All of Great Western Railway's Class 150/2s are now based at Exeter TMD.

Class 158 Express Sprinter

Refurbished GWR-liveried Class 158 at Keynsham

Refurbished GWR-liveried Class 158 at Keynsham

The Class 158 is a two- or three-coach DMU used on regional express services in the former Wessex Trains area. In February 2008, as part of its Remedial Plan Notice, First Great Western announced that it would form some hybrid 3-car Class 158 units in March 2008, made possible by the transfer of five Class 150/2 units from Arriva Trains Wales.[77] There are now ten hybrid units in operation and, combined with the non-hybrid 3-car unit, this provides eleven 3-car units to operate services between Portsmouth and Cardiff, Great Malvern and Brighton, and Great Malvern and Weymouth. After the introduction of Class 150/1 trains from London Overground and London Midland, three of the remaining five 2-coach Class 158s will be reformed to provide two further 3-coach Class 158s.[95]

The fleet was refurbished in a programme begun in 2007,[96] which included fitting of reupholstered seats, new lighting and floor coverings, CCTV within the passenger saloons, and refurbished toilets. At the same time, the exteriors of the vehicles were repainted in the updated FGW livery, including artwork depicting various local places of interest. GWR's Class 158 vehicles were refurbished at Wabtec in Doncaster.[97]

In 2018 Class 158s will begin running alongside the first completed 'Short set HST' on services between Cardiff, Bristol, Taunton, Exeter, Plymouth and Penzance. Gradually as more 'Short set HSTs' enter service on the route, the Class 158s will move onto local and cross-county services in and around Exeter.

Current fleet

TrainsetClassImageTypeTop speedNumberCoachesRoutes
mphkm/h
Commuter, regional and branch line
PacerClass 143Exeter St Davids - GWR 143621+143612 arriving from Exmouth.JPGDMU7512082
  • Exmouth – Paignton or Barnstaple
GWR Class 143 png.png
SprinterClass 150/0Creech St Michael - GWR 150002 Cardiff train.JPGDMU7512023
  • Exmouth – Paignton or Barnstaple
  • Cardiff or Bristol  – Penzance
GWR Class 150-0.png
Class 150/2Taunton - GWR 150247 on relief line.JPGDMU75120192
  • Bristol – Weymouth
  • Exmouth – Paignton or Barnstaple
  • Cardiff or Bristol – Penzance
  • Liskeard – Looe
  • Par – Newquay
  • St Erth – St Ives
  • Truro – Falmouth
  • Cardiff  – Portsmouth
GWR Class 150-2.png
Express SprinterClass 158GWR 158956 02.jpgDMU9014522
  • Cardiff – Portsmouth
  • Cardiff or Bristol – Penzance
  • Brighton – Great Malvern
  • Bristol – Weymouth
  • Newton Abbot – Paignton
133
GWR Class 158.png
Networker TurboClass 165Reading - GWR 165102 Basingstoke service.JPGDMU90145202
  • Reading – Redhill or Gatwick Airport
  • Reading – Basingstoke
  • Reading or Didcot Parkway – Oxford or Banbury
  • Twyford – Henley-on-Thames
  • Maidenhead – Marlow
  • Slough – Windsor
  • West Ealing – Greenford
  • Severn Beach Line
  • Great Malvern – Bristol – Southampton or Weymouth
  • Swindon – Gloucester or Weymouth
  • Cardiff – Portsmouth [98]
163
GWR Class 165 2.png
GWR Class 165.png
Networker Turbo ExpressClass 166St Philip's Marsh - GWR 166214.JPGDMU90145213
  • Severn Beach Line[99]
  • Bristol Parkway – Weston-super-Mare[100]
  • Cardiff Central – Taunton
  • Swindon – Cheltenham Spa or Westbury
  • Great Malvern – Bristol – Southampton or Weymouth
  • Cardiff – Portsmouth [98]
GWR Class 166.png
ElectrostarClass 387Maidenhead - GWR 387148+387135 departing for Paddington.JPGEMU110177454[101]
  • London Paddington – Reading, Didcot Parkway and Newbury
  • Reading – Newbury
GWR Class 387.png
Reading TCD - GWR 387140 and 387130 in Heathrow livery.JPGEMU110177124London Paddington - Heathrow Terminal 5 from late 2019/2020
Heathrow Express Class 387-1.png
Inter-City
High Speed TrainClass 43Green HST at Cardiff Central (29469030424).jpgDiesel locomotive125200244[102]Penzance – Exeter or Taunton – Cardiff Central
Mark 3GWR Mk3 TS 48111 Plymouth.JPGPassenger coach48
Class 255 Diagram.png
Heathrow ExpressClass 332Paddington station MMB 46 332002.jpgEMU10016094London Paddington – Heathrow Terminal 5
55
Class 332 Heathrow Express Diagram.PNG
Intercity Express TrainClass 800Bath Spa - GWR 800012+800031 Taunton service.JPGBi-Modal Multiple Unit140225365[103][104]London Paddington
  •  – Oxford, Bedwyn, Worcester, Great Malvern, Hereford
  •  – Cardiff, Swansea, Carmarthen
  •  – Bristol, Weston-super-Mare
  •  – Cheltenham Spa, Taunton, Paignton
[105]
219
GWR Class 800-0.png
GWR Class 800 3.png
Class 802Exeter St Davids - GWR 802003+802007 Penzance train.JPGBi-Modal Multiple Unit140225225London Paddington – Exeter, Plymouth and Penzance [106][107]
149
GWR Class 802 0.png
GWR Class 802 1.png
Night RivieraClass 57/6St Philip's Marsh - GWR 57603.JPGDiesel locomotive951524Varies[1]
  • Night Riviera London – Penzance sleeper service
  • Exeter St Davids – Penzance daytime service
Mark 3Long Rock Sidings - GWR Mk3 RFB 10219.JPGPassenger coach11017718
Shunting Locomotive
Class 08Long Rock Sidings - GWR 08410.JPGShunting locomotive15248n/aStock movements in depots

Future fleet

In April 2018, GWR announced that it was procuring nineteen bi-mode dual-voltage Class 769 units from Spring 2019 for use on Reading to Gatwick, Oxford and mainline suburban services to London Paddington to cover the loss of Class 387 units which will operate the Heathrow Express service.[108]

ClassImageTypeTop speedNumberCars per setRoutesBuiltIn service
mphkm/h
769/9 FlexBritish Rail Class 769.jpgBMUTBC194
  • Reading – Redhill or Gatwick Airport
  • London Paddington – Reading and Oxford
[108]
20192019/20
GWR Class 769.png

Past fleet

A former FGW motorail carriage, seen at Penzance.

A former FGW motorail carriage, seen at Penzance.

Former train types operated by Great Western Railway include:

TrainsetClassImageTypeTop speedNumberWithdrawnRoutesNotes
mphkm/h
Commuter, regional and branch line multiple units
PacerClass 142Exeter St Davids 142068 153372.jpgDMU75120122011
  • Exmouth – Paignton or Barnstaple
Transferred to Northern Rail
SprinterClass 150/1Dawlish - fGWR 150101 Paignton train.JPG172018
  • Exmouth – Paignton or Barnstaple
  • Cardiff or Bristol – Penzance
  • Plymouth – Gunnislake
  • Liskeard – Looe
  • Par – Newquay
  • Truro – Falmouth
  • St Erth – St Ives
  • Severn Beach Line
  • Heart of Wessex Line
Transferred to Northern, meaning that Northern now have all 50 Class 150/1s.
Super SprinterClass 153Exeter TCD - GWR 153377.JPG142018-194 transferred to East Midlands Trains, 5 transferred to Northern and then Abellio ScotRail and 5 transferred to Transport for Wales
Class 153 GWR.png
Inter-City
InterCity 125Class 43Didcot - GWR 43194-43170 Cheltenham Spa Express.JPGDiesel locomotive125200952019London Paddington
  •  – Hereford, Swansea, Carmarthen
  •  – Cheltenham Spa, Bristol Temple Meads
  •  – Taunton, Exeter, Paignton, Plymouth and Penzance
Transferred to Abellio ScotRail or stored
Mark 3 CoachExeter St Davids - GWR Mk3 BFO 17173.JPGPassenger coach464
AdelanteClass 180Class 180 at London Paddington by Jeremy Segrott.jpgDMU125200142017
  • London – Oxford, Worcester or Hereford
  • London – Bristol, Cheltenham, Cardiff or Swansea(until 2009)
Returned to Grand Central and Hull Trains

Locomotive-hauled trains were in use on services between Cardiff, Bristol, Taunton and Paignton from December 2008 until November 2010. These were Class 67 and Class 57 locomotives with Mark 2 coaching stock. They had one set of carriages initially, but a further set of carriages between December 2009 and October 2010. These services ran in the short term to cover for the unavailability of DMU trains. When sufficient DMUs were available following the transfer of 6 Class 150/1 sets from London Overground, the locomotives and coaching stock were withdrawn.[109] First Great Western issued a tender in May 2013 so that locomotive-hauled trains, or other train formations, can be operated on the Taunton-Cardiff route again, starting in December 2013. This would cover for its DMUs while they are off for refurbishment on Monday-Friday diagrams. If locomotive-hauled trains were to be used again, they would start four years after the final trains from the previous diagrams ran.[110]

Twelve Class 142 Pacer DMUs were received by First Great Western in 2007, starting operations that December. These were loaned from Northern (where they had been stored), in part to cover for refurbishment of FGW's Sprinter fleets but also to allow the Class 158s to be reformed as three coach sets. They were based at Exeter TMD, working alongside the similar Class 143s on services in Devon and Cornwall, including the Avocet Line, Riviera Line and Tarka Line. Five 142s were returned to Northern Rail in late 2008, following the completion of the refresh of Class 150 Sprinter units. The remaining seven units were returned to Northern Rail by November 2011 as they had been replaced by Class 150 units cascaded from London Overground and London Midland following the arrival of new Class 172 Turbostar units.

GWR's Night Riviera service also included the UK's last Motorail service, until that aspect was withdrawn at the end of the 2005 summer season due to low usage.

First Great Western previously leased 14 Class 180 Adelante units, operating on the Great Western Main Line, but following technical issues they were transferred elsewhere.[111][112] In 2012, five units were returned to First Great Western to operate weekday services on the Cotswold Line, allowing class 165 and 166 units to be reallocated to increase capacity on Thames Valley services.[82] The Class 180s left GWR during 2017 to join Grand Central.[113] The first left the fleet in June 2017;[114] the last transferred in December that year.

The 150/1s in the GWR fleet transferred to Northern in stages, beginning with the first three in August 2017 when their leases expired,[115] and ending in April 2018.[116]

Livery

A First Great Western Class 150 in the 'Local Lines' livery, worn by former Wessex Trains services

A First Great Western Class 150 in the 'Local Lines' livery, worn by former Wessex Trains services

HST in modified Great Western Trains livery with First Group logo and fader vinyls at Reading

HST in modified Great Western Trains livery with First Group logo and fader vinyls at Reading

Great Western Trains adopted a livery of dark green upper body and ivory lower body, with a stylised 'Merlin' bird logo.[117] Following the rebranding as First Great Western, fader vinyls were added to the lower body, with a gold bar containing the stylised FirstGroup F logo and separate Great Western logotype.[118] This livery was sometimes known as the 'fag packet' livery[119]

When the Class 180 Adelante units were delivered, they were painted in the intercity version of FirstGroup's corporate bus livery. This consisted of a purple-blue base, with pink and gold bars and large pink Fs on the carriage sides and white highlights along the roof and around the driver's cab. The doors were painted white to comply with the Disability Discrimination Act 1995. The HST fleet was repainted to match as they went through overhaul; however, the livery on the power cars was progressively altered to a plain blue base with pink and gold stripes, following problems with dirt build-up on the large white areas.[117]

The rolling stock used on the Night Riviera sleeper service retained the green and gold First Great Western livery until the stock forming these services was refurbished in 2007, when they were painted into 'dynamic lines' livery with vinyls advertising that the coaches operated the 'Night Riviera Sleeper'.

The new Greater Western franchise involved repainting the HST fleet into FirstGroup's 'Dynamic Lines' livery for intercity and commuter services in the former First Great Western and First Great Western Link areas. The livery was initially applied to the HST fleet as they went through refurbishment, although the Class 180 units did not receive the new livery due to the termination of their lease. The commuter units also received the new livery while receiving standard maintenance, as a refurbishment was not originally planned.[120] A second livery known as 'Local Lines' was applied to the DMU fleet, replacing the 'Dynamic Lines' with the names of local attractions forming a similar outline.[121]

The rebranding of the company as Great Western Railway introduced a new GWR logo and a dark green livery with white stripes and grey doors in September 2015, which will be rolled out across the fleet by 2018.[122]

Depots

Great Western Railway trains are based at eight depots. Other depots at Landore (Swansea) and Old Oak Common (London) closed in 2018.

DepotNearest stationAllocationPictureNotes
North PoleLondon Paddington800, 802North Pole Train Maintenance Centre 2015.jpgOperated by Agility Trains
ReadingReading08, 57, Night Riviera coaches,
165, 166, 387, 769
Reading MMB 23 Reading Traincare Depot.jpg
Stoke GiffordBristol Parkway8002018 at Stoke Gifford Depot - west end.JPGOperated by Agility Trains
St Phillip's MarshBristol Temple Meads08, 43, 150, 158, 165, 166St Philip's Marsh - towards West Junction.JPG
ExeterExeter St Davids143, 1502017 at Exeter TCD - shed (143603).JPGDepot is being enlarged
LairaPlymouth08, 43, 150, 802,Laira - GWR 43198 and 08641.JPG
Long RockPenzance08, 43, 57, Night Riviera coaches2018 at Long Rock TCD - new depot west end (57604).JPG
Swansea MaliphantSwansea8002018 at Swansea Maliphant depot - from footbridge.JPGOperated by Agility Trains

Past Depots

DepotNearest stationAllocationPictureNotes
Old Oak CommonLondon Paddington08, 43, 572017 at Old Oak Common - HST shed.JPGClosed 8 December 2018[123]
LandoreSwansea08, 432018 at Landore Depot - maintenance shed.JPGClosed in 2018

TV documentary

Channel 5 broadcast two television series looking into day-to-day challenges of the Great Western mainline, including events at Dawlish (as well as the sea wall destruction), Cheltenham race day and rugby at Cardiff. It was broadcast as "The Railway: First Great Western" and the last series aired in 2015. A similar series based on London Paddington started in September 2017 and covered events such as the reaction to the Manchester and London Bridge attacks, and several days of severe disruption.

Future of the franchise

The franchise is due to end on 31 March 2020. In November 2017, the Department for Transport announced its intention to negotiate a further extension for the franchise until April 2022 with an option to extend for a further two years.[124][125]

See also

  • Great Western Railway, a railway company that existed from 1833 to 1948

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