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Freshdesk is a software development company headquartered in Chennai, India. It provides a cloud-based software for customer support, also called as Freshdesk. It was founded in 2010 by Girish Mathrubootham. [1] [2]

HeadquartersSP Infocity, Block B,40 MGR Road,Chennai,India
Key people
Girish Mathrubootham Founder
  • Freshdesk
  • Freshservice
  • Hotline
  • Freshsales
Number of employees


Girish Mathrubootham, who was instrumental in developing four helpdesks for Zoho, returned to India after his stint in US in the year 2009.

In the process of transition, his television set got damaged and he did not get an insurance reimbursement even after putting in a lot of efforts.

Upset, he posted his bitter experience in an online forum where the expatriates from US look for support to shift to India and immediately he got a response from a logistics firm and his complaint was closed within a day.

Encouraged by the response online social forum, Girish Mathrubootham started a new company called Freshdesk.

"The idea for our flagship product was the result of a bad customer experience, thanks to a broken TV.

The founders saw a need for a better customer support solution that could help provide better customer experience, and also scale as companies grow.

So they started building one.

Six months later, in June 2011, Freshdesk won the Microsoft BizSpark Startup Challenge.


The company has offices in San Bruno, Chennai, London and Sydney.

It has opened a regional office in Berlin,Germany.

[4] [5]

It has so far received a total equity funding of $94 million in 5 rounds from 3 investors Google Capital, Accel Partners and Tiger Global. [6] In 2015, Freshdesk won the Best Help Desk Software award given by FinancesOnline; a SaaS & B2B software review platform. [7]


The company currently has 4 products - Freshdesk, Freshservice, Freshsales and Hotline.

[1] It has been recognized by Gartner in the Magic Quadrant for CRM Customer Engagement Center, making it the only startup from India to be selected to the Quadrant in 2016.

[1] The company launched its new CRM sales tool called Freshsales which manages and resolves ticket from the CRM on June 22nd 2016.

[1] [1]


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Jul 6, 2016, 3:26 AM
Citation Linktechcrunch.com"Techcrunch"
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Citation Linkbusinesstoday.in"India's Coolest Start-ups: How Freshdesk has made customer support fun"
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Citation Linkfinancialexpress.com"Financial express"
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Citation Linkeconomictimes.indiatimes.com"Freshdesk opens a regional office in Berlin"
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Citation Linkknowstartup.com"Freshdesk extends operations to Berlin"
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Citation Linkarticles.economictimes.indiatimes.com"Freshdesk plans for IPO, readies for mobile era"
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Citation Linkfinancesonline.com"Detailed Review of Freshdesk: An Award-Winning Help Desk Software"
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Citation Linktamilnadu.indiaeveryday.in"Chennai-based Freshdesk recognized in Gartner's 2016 Magic Quadrant for CRM Customer Engagement Center - Full News"
Jul 6, 2016, 3:26 AM
Citation Linkpressreleaserocket.net"Freshdesk Launches Freshsales, CRM for High-Velocity Sales Teams"
Jul 6, 2016, 3:26 AM
Citation Linktechseen.com"Freshsales: A new CRM from the house of Freshdesk"
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