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Computer Generated Solutions, Inc.

Computer Generated Solutions, Inc.

Computer Generated Solutions, Inc., or CGS, is a business applications, enterprise learning and outsourcing services company serving global enterprises, regional companies and government agencies.

Founded in 1984 by CEO Phil Friedman, CGS employs more than 7,500 professionals across North America, Latin America, Europe, the Middle East and Asia.

Computer Generated Solutions, Inc
Private
IndustryBusiness Applications, Learning, Outsourcing, Technology
Founded1984(1984)
Headquarters200 Vesey Street #27,New York City,United States
Key people
Phil Friedman, Founder, President and CEO
ServicesSoftware as a service, Enterprise software, IT services
Number of employees
7,500
Websitewww.cgsinc.com

Operations

CGS has 19 offices in six countries including Canada, Chile, India, Israel, Romania and the United States, and supports client operations in over 40 countries.

Industries served include distribution and wholesale, education, financial, healthcare and life science, media and entertainment, retail and hospitality, technology, cable and wireless/telecommunication, consumer product, and corporate help desk industries, as well as apparel, footwear, and accessories; and professional service organizations.

[1]

Expansion

  • 2015: CGS opened an office in Netanya, Israel [2]

  • 2016: CGS opened an office in Miercurea Ciuc, Romania [3]

Acquisitions

  • 2015: CGS acquired the Mas Cerca Contact Center, a Chile-based business process outsourcing (BPO) provider [4]

  • 2006: CGS acquired EasyCall, a Bucharest, Romania-based call centre solutions provider [5]

Products and services

CGS goes to market with three key offerings: Business applications, enterprise learning and business process and technology outsourcing services.

Products and services include:

  • Business Applications: ERP, Ominchannel planning, PLM, Manufacturing, Shop Floor Control, Logistics, B2B eCommerce, Finance and EDI [6]

  • Enterprise Learning: eLearning, Blended Learning Solutions, Instructor-led training and Learning Consulting Services [7]

  • Business Process Outsourcing: Help Desk, Customer Support, Technical Support, Back Office, Channel Partner Enablement, Finance & Accounting and Telesales & Telemarketing. [8]

  • Technology Outsourcing: Enterprise Infrastructure Solutions, Remote Monitoring & Maintenance, Managed Cloud Technologies, Application Development & Maintenance and Email Archiving Solutions. [1]

CGS maintains several alliances with vendors including Microsoft, Dell, IBM, Toshiba, Fuji and additional global service providers.

[1]

Awards

  • International Association of Outsourcing Professionals (IAOP) “Global Outsourcing 100”[1]

  • Diplomat Bucharest’s Outsourcing Awards for Excellence “BPO Company of the Year” – CGS Romania [1] (2015)

  • TMVC “Customer Experience Innovation Award” for Business Process Outsourcing [1] (2015)

  • TrainingIndustry.com – CGS named to “Top 20 IT Training Companies”[1] (2015)

  • Stevie Awards “Contact Center Leader of the Year”[1] (2014)

  • Crain’s New York Largest Privately Held Companies [2006-2014] [1]

References

[1]
Citation Linken.wikipedia.orgThe original version of this page is from Wikipedia, you can edit the page right here on Everipedia.Text is available under the Creative Commons Attribution-ShareAlike License.Additional terms may apply.See everipedia.org/everipedia-termsfor further details.Images/media credited individually (click the icon for details).
Jul 3, 2016, 9:11 PM
[2]
Citation Linkbloomberg.com"CGS Corporation Company Information"
Jul 3, 2016, 9:11 PM
[3]
Citation Linkreuters.com"CGS Expands Global Business Process Outsourcing Network with New Office in Israel"
Jul 3, 2016, 9:11 PM
[4]
Citation Linkciodive.com"CGS Continues International Business Process Outsourcing Expansion, Opening New Locations in Chile and Romania"
Jul 3, 2016, 9:11 PM
[5]
Citation Linkfinance.yahoo.com"CGS Expands Footprint, Becomes Largest Business Process Outsourcing Company in Chile with Acquisition of Mas Cerca"
Jul 3, 2016, 9:11 PM
[6]
Citation Linkprnewswire.com"Computer Generated Solutions Broads Global Call Center Capabilities with Acquisition of EasyCall"
Jul 3, 2016, 9:11 PM
[7]
Citation Linkcgsinc.com"CGS Applications"
Jul 3, 2016, 9:11 PM
[8]
Citation Linkcgsinc.com"CGS Learning"
Jul 3, 2016, 9:11 PM
[9]
Citation Linkcgsinc.com"CGS BPO Services"
Jul 3, 2016, 9:11 PM
[10]
Citation Linkcgsinc.com"CGS Technology Outsourcing"
Jul 3, 2016, 9:11 PM
[11]
Citation Linkcgsinc.com"About CGS"
Jul 3, 2016, 9:11 PM
[12]
Citation Linkreuters.com"CGS Named to the 2016 Global Outsourcing 100"
Jul 3, 2016, 9:11 PM
[13]
Citation Linkfinance.yahoo.com"CGS Named BPO Company of the Year in Romania"
Jul 3, 2016, 9:11 PM
[14]
Citation Linknews.tmcnet.com"Recipients of the 2015 Customer Experience Innovation Award"
Jul 3, 2016, 9:11 PM
[15]
Citation Linktrainingindustry.com"Top 20 IT Training Companies"
Jul 3, 2016, 9:11 PM
[16]
Citation Linkstevieawards.com"2014 Stevie Award Winners"
Jul 3, 2016, 9:11 PM
[17]
Citation Linkcrainsnewyork.com"Crain's List of Largest Privately Held Companies"
Jul 3, 2016, 9:11 PM