Heitz graduated from Loyola University of Chicago with a Bachelor's degree in communication. She went on to attend Northwestern University , where she received an M.S. in journalism.  
At CNN, she manages production, analytics and business development, while also overseeing the daily look of the network's top political site. Heitz also works closely with CNN's social media team to showcase content across all digital platforms.  
Prior to joining CNN, she spent more than six years at POLITICO where she oversaw day-to-day operations for the website and social media accounts. Prior to leaving, she served as a bridge for digital and editorial during the website's 2014 redesign.